GET ANSWERS TO YOUR FREQUENTLY ASKED QUESTIONSBelow FAQs are some common concerns of our clients, If we aren’t available, drop us an email and we will get back to you within 48 hours! Please just send it to firstname.lastname@example.org
I forgot to use my discount code. Can that be applied to my order?
1. Email orders at email@example.com
2. Send us your order number and the screenshot of the discount code you provided.
3. Please allow for 2-3 business days for a reply.
Can I cencel my order?
Please keep in mind that cancellations are not guaranteed if the tracking numbers are generated or the orders are too far along in the shipping process. We apologize for any inconvenience this may cause.
How is my credit card infomation saved?
Please note: Credit Cards are only stored for users of RetKeep if the customer chooses to store their information.
When will my order ship?
If you haven't received a shipping notification from us, please email firstname.lastname@example.org.
How do I check my order status / tracking infomation?
Track Your Order Here:
I only received part of my order. Where is the rest of it?
Note: Packages may not arrive at the same time. but you would have only received 1 tracking number.
If you are still have issues or are missing items, please email us at email@example.com.
Can I change the delivery address for my order?
How much does shipping cost?
Can I order something that isn’t on the website?
Our team will review the available options and get back to you!
Return & Refunds FAQs
If I received the items but I don't like, can I return it?
Specifically include the following requirements:
1. The outer packaging of the product is complete;
2. Please ensure that the returned product is still in the original condition of purchase and meets the conditions for secondary sales.
3. The product is in good condition. That is, the surface of the product has no scratches, no wear/damage, no bumps, no traces of use, etc. the product can maintain its original quality and function.
4. If the product is equipped with accessories, the accessories should be complete.
5. If the returned product does not meet the above return requirements, RitKeep reserves the right to refuse to accept the return application, and the buyer shall bear the relevant shipping costs.
Can I request a return more than 30 days after received?
When can I get my money back after I returned the items?
- We will credit your account within 5 - 10 working days of receipt of your items.
1. Customs duties and additional fees paid are non-refundable.
2. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Drop Us A Line
Get in touch and let us know how we can help. Have a question but aren’t sure who to contact?
Get in touch and a member of our team will reach out to you.