| service@ritkeeps.com |

Use code 'WELCOME' for $20 OFF your first purchase.
Follow Us:
TOPICS
TOPICS
CONTACT Send a Message
SUPPORT HOURS

Monday-Friday 9am - 6pm MST.

If we're unavailable, please email us at service@ritkeeps.com, and we'll respond within 24-48 hours!

 

Return & Refund Policy

30-Day Return Policy

RitKeep offers a 30-day return period starting from the day you receive your items.

 

Order Cancellation

  • You can cancel your order anytime before it has been shipped. RitKeep typically processes order cancellation requests within 2-3 business days. 
  • Once the order has shipped, it cannot be canceled. For assistance, please contact us at service@ritkeeps.com.
  • After canceling an order, inventory will not be reserved for you. This may result in insufficient stock for future purchases. Contact us if you wish to reorder.
  • After submitting a cancellation request, you will receive an email with the processing result. If the cancellation is unsuccessful, please follow the steps outlined in our Returns Policy to initiate a return.
  • In cases where delivery is delayed due to special circumstances (e.g., natural disasters, government actions), we will notify you via email.

 

Shipping Delays

In cases where delivery is delayed due to special circumstances (e.g., natural disasters, government actions), we will notify you via email.

 

Restrictions on Returns Without Reason

To be eligible for a return, the product must be in its original condition and suitable for resale. This includes:

  • The outer packaging of the product is complete;
  • The product must be in good condition, with no scratches, wear, damage, or signs of use.
  • All accessories must be included.

If the returned product does not meet these criteria, RitKeep reserves the right to reject the return, and the buyer will be responsible for the return shipping costs.

Note: The clearance and on-sale items are not eligible for a refund.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged. Send photos of the damaged item to service@ritkeeps.com. RitKeep reserves the right to repair or replace the product at its discretion. If you received the wrong item, please contact us with photos to evaluate the issue.

 

Exchanges

To ensure a swift exchange, we recommend returning the item and making a separate purchase for the new one. Contact RitKeep at service@ritkeeps.com to request a return. Once approved, we’ll provide you with return details. Items sent back without a return request will not be accepted.

 

Shipping Fees for Returns

  • For returns due to buyer’s remorse, incorrect orders, or similar reasons, the shipping fee will be borne by the customer.
  • For returns due to damaged or defective products or other seller-related issues, the return shipping fee will be covered by RitKeep.

 

Our Return Process System:

➤➤Step 1 - Send a Request

Contact RitKeep at service@ritkeeps.com to initiate a return. If approved, we’ll provide you with return instructions. Returns sent without prior approval will not be accepted.
  • All items must be returned unworn and in their original packaging.
  • If items are damaged or used after inspection, they cannot be returned.
  • For returns due to RitKeep’s fault, we will provide a pre-paid return label within 3 business days.

➤➤Step 2 - Ship Back Information

Fill out the returns section on the order slip or include a detailed return note within your parcel, including:

  • Your preference for a refund or exchange.
  • Your full name, email address, and phone number.
  • Order number.
  • Your returns address (if you need an exchange).

    Note: Orders returned without proper documentation may face delays or may not be processed at all. We recommend using a trackable shipping service like DHL or FedEx or purchasing shipping insurance. RitKeep does not guarantee receipt of your returned item.

    ➤➤Step 3 - Inspection

    • The outer packaging of the product is complete;
    • The returned product is still in the original condition of purchase and meets the conditions for secondary sales.
    • The surface of the product has no scratches, no wear/damage, no bumps, no traces of use, etc. the product can maintain its original quality and function.
    • The product is equipped with accessories, the accessories should be complete;

    ➤➤Step 4 - Refunds

    Refunds will be issued to the original payment method within 5-10 business days of receipt of the returned items.

    • Customs duties and additional fees are non-refundable.
    • Shipping costs are non-refundable and will be deducted from your refund if applicable.
    Special instructions for seller
    Add Your Coupon

    What are you looking for?

    RitKeep Fitness

    Subscribe & Save $20 On Your First Order Over $250

    Your Information will never be shared with any third party.