Contact Us & FAQ
Quick answers on shipping, orders, returns, warranties, and support.
Shipping
When will my order ship?
All products are in stock and ready to ship. Your order will be dispatched from the warehouse closest to your shipping address. Orders are typically processed within 2–3 business days, and delivery usually takes 5–7 business days after shipment.
How can I track my order?
Once your order ships, you will automatically receive a shipping confirmation email with your tracking number. If you have any questions, please contact us at service@ritkeeps.com.
Will the carrier move my equipment inside my home or garage?
The carrier will deliver your order to your front door or the first lawn area outside your home.
How are orders with both in-stock and pre-order items shipped?
If your order contains both in-stock and pre-order items, we will ship the in-stock items first. The pre-order items will be shipped separately once they become available.
If you prefer to have all items shipped together, please contact our customer support team at service@ritkeeps.com after placing your order.
What should I do if my delivery is late or marked as delivered, but I haven’t received it?
Please contact our logistics team as soon as possible at logistics@ritkeeps.com and provide your order number.
Orders
Can I modify my order (shipping address, contact information, model, or color)?
Yes. You can request changes to your order by contacting our customer support team at service@ritkeeps.com before your order ships. Once your order has shipped, change requests may not be possible.
Can I request delayed shipping?
Yes. If you'd like to delay shipment, please contact our customer support team within 12 hours of placing your order, and we'll do our best to accommodate your request.
How can I cancel my order?
You can request to cancel your order before it ships by contacting our customer support team.
Please provide your order number when contacting us.
After-sales Support
What is your warranty policy?
We provide:
- 2-year warranty on machine frames
- 1-year warranty on all other parts and accessories
For complete warranty details, please visit our Warranty Policy.
How long does it take to receive replacement parts?
Once our after-sales team confirms the issue, we'll arrange replacement parts as quickly as possible.
Delivery times may vary depending on part availability.
What is your return policy?
You may request a return within 30 days of delivery, provided the product remains in resalable condition.
Please note that if the return is due to personal reasons (non-quality related), the customer is responsible for return shipping costs.
For more information, please visit our Return Policy.
